We make complex conversations simple
Helping you to win and keep trust at every touchpoint.
What drives us? rather.chat exists to improve the human experience by connecting businesses with people in ways that make them feel heard, valued and satisfied.
WE WORK WITH THESE TOP COMPANIES.
These Future Facing Businesses run on rather.chat
OUR TEAM
At rather.chat , every member of our team believes that your business can truly delight your customers. This is because we’ve seen how technology can empower you to share info when it’s needed, meet customers’ expectations, convey deep trustworthiness, and make decisions based on real insights.
rather.chat is all about tech-based conversations – with humans behind them. We’re the humans.
“Scaling sales and service is tough. As you grow, your customers start feeling like they’re just another number, and you lose the personal touch.
I’ve lived through the headaches of trying to meet customer expectations using call centres, SMS notifications, and email automations.
I eventually reached the conclusion that ‘there must be a better way.’
Rather.chat provides peace of mind, knowing your prospects & customers are actually engaging with your content and receiving instant feedback 24/7.
If customer service & communication are important to your organization, automating WhatsApp engagements with Rather.chat is the best investment.”
Jonathan Alcock
CEO
“There is little doubt that it takes a diverse set of skills to deliver world-class solutions, especially when it comes to integrated solutions that span the full value chain.
Our success at rather.chat is built on the fact that our solutions draw on our diverse experience. From actuaries to engineers, from data scientists to marketing gurus, from conversational experts to customer-service obsessed individuals, from Baby Boomers to Gen Z – you need a touch of them all to build great solutions.
We blend the ‘best of us’ into the ‘best of our tech,’ so that YOUR customers always feel like they’re getting world-class service.”
Matt Kloos
CFO
“Scaling sales and service is tough. As you grow, your customers start feeling like they’re just another number, and you lose the personal touch.
I’ve lived through the headaches of trying to meet customer expectations using call centres, SMS notifications, and email automations.
I eventually reached the conclusion that ‘there must be a better way.’
Rather.chat provides peace of mind, knowing your prospects & customers are actually engaging with your content and receiving instant feedback 24/7.
If customer service & communication are important to your organization, automating WhatsApp engagements with Rather.chat is the best investment.”
Jonathan Alcock
CEO
“There is little doubt that it takes a diverse set of skills to deliver world-class solutions, especially when it comes to integrated solutions that span the full value chain.
Our success at rather.chat is built on the fact that our solutions draw on our diverse experience. From actuaries to engineers, from data scientists to marketing gurus, from conversational experts to customer-service obsessed individuals, from Baby Boomers to Gen Z – you need a touch of them all to build great solutions.
We blend the ‘best of us’ into the ‘best of our tech,’ so that YOUR customers always feel like they’re getting world-class service.”
Matt Kloos
CFO
4 BUSINESS SOLUTIONS TO CHOOSE FROM
With rather.chat you can massively enhance customer engagement across sales, marketing, communication, service and support.
Marketing
Reach potential and existing customers more effectively than traditional channels do.
What if you could give your prospect the info they need when they need it and take them from being interested to actually opting in? What if you could reach customers where and when it suits them?
Read more
SALES
Be confident in your sales process, from the start to customer onboarding.
Guide your customers through check-out and into your community, by giving them info, content, documents and levels of comfort that align with their preferences and integrate with your existing systems.
Read more
CUSTOMER SERVICE
Make your customers feel like your business offers always-on assistance.
When you’re easy to contact, readily available and responsive in real time, you can generate customer goodwill, enhance your business’s reputation and boost retention efforts.
Read more
CUSTOMER FEEDBACK
Want to know what your target markets think of your business? Ask them.
When you can access valuable insights and feedback across all stages of the customer journey, you have what you need to optimise conversion and reduce friction.
Read more
WORK WITH US
We use conversational commerce, supported by best-practice WhatsApp tech, to help our clients transform sales, support, service and marketing conversations into ideal customer engagement experiences.
We've got your back for the long haul
We’ve got a solid track record of helping businesses succeed through conversational commerce.
Expertise you can count on
We offer a range of services, like consulting, implementation, and support, to help you make the most of your customer connections. We’re available 24/7.
We know chat inside out
With our wealth of experience in the chat industry, we know what it takes to build a successful chat platform.
Powerful technology at your fingertips
We offer cool features like advanced custom chatbots, AI/NLP/ML integration, live chat, and analytics to level up your customer experience.
WhatsApp is our jam
We get the unique challenges and opportunities it brings, and we’ll help you tackle those challenges head-on and make the most of the opportunities.
Need it fast? We've got you covered
We’re known for our speed and agility. No matter the size of your business, we can swiftly implement WhatsApp solutions to get you rolling.
We're flexible and nimble
We’re not stuck in our ways. We constantly innovate and develop new features and services to make sure you get the most out of our solution.
HOW DO YOU KNOW YOU CAN TRUST US?
We’ve chatted with over 10 million South Africans so far and relentlessly enhanced our technology over the last five years.
10m+
10 million South Africans
2b+
2 billion + WhatsApp users
01
/04
5/5
“Overall, your AI-driven chat solution has been a game-changer for our business. It has empowered us to enhance our marketing efforts, drive sales, deliver exceptional customer service, and harness valuable feedback. We are thrilled with the results and look forward to continued success with your innovative technology.”
mandy waddington
Lead project manager, rather.chat
See more testimonials
Got Questions?
Here are the answers to our most frequently asked questions.
Nurture prospects from a place of awareness and interest to feeling ready to ‘opt in’ and select a service. Boost conversion rates. Create trust and comfort.
Use hyper-personalisation and data-driven bot scripting to create and monitor interactive conversational experiences that suit diverse customer personas.
Nurture prospects from a place of awareness and interest to feeling ready to ‘opt in’ and select a service. Boost conversion rates. Create trust and comfort.
Use hyper-personalisation and data-driven bot scripting to create and monitor interactive conversational experiences that suit diverse customer personas.
LET’S CHAT!
How can we help you reach, listen to, inform and serve your customer better through WhatsApp
With rather.chat you can massively enhance customer engagement across sales, marketing, communication, service and support.
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- hello@ratherchat.com
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